AI phone agent
Grace answers inbound calls as Kingsway Cleaning, asks for the right details, and closes warmly — without taking card info on the phone.
Grace · AI Voice · Kingsway Cleaning
Client test guide
Grace — your AI voice receptionist
She’s live on your test line right now. Call her like a customer: she answers, gathers booking details, writes them into ZenMaid, texts the caller a confirmation link, and emails your team a clear summary with the recording.
Team emails go to
Info@kingswaycleaning.ca
Call Grace to test
+1 (587) 844-6565
Click to call
Opens your phone dialer · speak like a real customer
How Grace works
Three things working together
Grace is not just a greeting. She is wired into your booking system and your inbox.
Booking into your system
On a new residential booking, she creates a Pending request in ZenMaid with the details she collected. Your staff converts it when ready.
SMS + team email
The caller gets an SMS confirmation link. Your team gets a branded email at Info@ with summary, next action, and Listen to the call.
On every call
What happens from ring to inbox
Call
Caller dials Grace
She greets and asks how she can help
→
Path
She picks the right path
New booking, or cancel / reschedule / question
→
Result
Booking: ZenMaid pending + SMS + email to Info@
Cancel / reschedule / FAQ: email to Info@ only · ZenMaid unchanged
Details Grace gathers
What she collects on a booking call
For a new residential clean, Grace walks through these fields (and skips anything the caller already volunteered). Cancel and reschedule only need name, phone, and the request.
Name
First and last
Phone
Confirmed digit-by-digit
Service
Standard, deep, move-out…
Home size
Bedrooms & bathrooms
Address
Street + city
Email
Optional confirmation
Day & time
Concrete slot with AM/PM
Never on call
Card / payment details
ZenMaid integration
How the booking lands in your system
When Grace finishes a booking call, she creates a booking request in your ZenMaid dashboard — the same place you already manage jobs. It arrives as Pending, not a locked calendar appointment.
What your team does
Convert when you’re ready
- Open the pending request in ZenMaid
- Review name, phone, address, size, and preferred time
- Click Convert to Appointment to put it on the calendar
- Or archive it if you’re not moving forward
Grace cannot cancel or move existing appointments from the phone. Those requests only email Info@ so your office makes the change.
Real ZenMaid request · Pending · Convert to Appointment
SMS follow-up
What the caller gets after a booking
Only booking calls trigger this text. Cancel, reschedule, and FAQ calls do not. Grace only says the text was sent if it actually went through.
Kingsway Cleaning
+1 (587) 844-6565
Hi Jack, thanks for calling Kingsway Cleaning! Confirm your appointment here:
app.zenmaid.com/book/kingsway-cleaning
Post-call emails
What lands in Info@kingswaycleaning.ca
After hang-up, your team gets a branded email (from Kingsway Cleaning AI) with who called, what they wanted, what to do next, and Listen to the call. Three common cases side by side:
New booking
ZenMaid pending + SMS already sent · confirm with the caller
Grace · AI Voice
● New booking · Inbound call
Jack Reacher
Jack booked a house clean for Tue Aug 11, 10 AM–12 PM. Grace created a pending ZenMaid request and sent the SMS form.
Do this next
Confirm the booking request with the caller.
Service
House clean · 5 / 2
Service date
Tue Aug 11 · 10 AM
Kingsway · AI Voice
Cancellation
Notes only · your office cancels in ZenMaid if confirmed
Grace · AI Voice
● Cancellation · Inbound call
Sam Morgan
Sam asked to cancel an upcoming clean. Grace noted name and phone. Nothing changed in ZenMaid from the call.
Do this next
Call Sam back and cancel in ZenMaid if confirmed.
Call Sam · (416) 555-0198
Listen to the call
Kingsway · AI Voice
General question
FAQ answered on the call · logged for your records
Grace · AI Voice
● General question · Inbound call
Alex Chen
Alex asked about supplies and a rough price for a 3-bed / 2-bath. Grace answered from FAQ. No booking or SMS.
Do this next
No action needed — logged for your records.
Call Alex · (416) 555-0111
Listen to the call
Kingsway · AI Voice
When you test
What you should see
- Booking → email at Info@ · pending ZenMaid · SMS to caller
- Cancel / reschedule → email at Info@ only · ZenMaid unchanged
- Question → summary email only
- Open Listen to the call in the email for the recording